貴賓服務部-行政助理 VIP Services & Guest Relations Development-Executive Assistant 154 views

Job Requirements

  • 持有文憑學位或以上學歷 持有會展、旅遊娛樂管理或客戶服務相關專業優先 Diploma holder in Membership, Hospitality, Customer Services or related disciplines
  • 1 年或以上酒店或集團相關工作經驗 Minimum of 1-year work experience in a hotel or the company related business or guest relations experience
  • 輪班工作 Shift work
  • 具專業的讀寫通信能力,精通英文及中文(普通話) Proficient and professional in oral and written English and Mandarin
  • 具良好的客戶服務及溝通技巧 Possess excellent customer service, organizational and communication skills
  • 具良好的組織能力,能一絲不苟地管理多個任務並能細心處理 Possess excellent organizational skills to manage several tasks at once, meticulous in details
  • 自信、獨立及能自我激勵 Confident, independent and self-motivated
  • 具整潔及專業的外觀 Have a well-groomed, professional appearance

工作範圍

  • 處理客戶查詢 Handle guest inquiries
  • 與客戶定期聯繫及保持良好的合作關係 Maintain good relationship with the guest through regular contact
  • 客戶保持長期的合作關係 Maintain long term partnership with guest
  • 尋找機會,透過服務來改善客戶的忠誠度 Identify opportunities to improve guest loyalty through service
  • 協助及處理客戶的訂務要求Assist guest with booking requirements
  • 提供貴賓級管家服務予指定之客戶 Provide VIP Butler Services to specific guests
  • 處理客戶各種需要,令客戶可安心娛樂(包括:意見、需求及投訴) Handle all guest requirements
  • 協助公司贊助或舉辦的活動及負責通知並邀請客戶出席 Assist with events organized/sponsored by the company and invite the guest to attend
  • 整理及收集有關客戶的喜好及客戶相關資料,作部門分析之用 Collate and analyze guest gaming statistics, preferences and relevant information
  • 處理各項由總監或主任指派的任務 Demonstrated abilities in building strong professional relationships and establishing suitable supporting networks
  • 展現專業能力並與各部門及合作伙伴建立良好的關係 Meet the attendance guidelines of the job and adhere to departmental and company policies
  • 遵循部門和公司之準則以及政策和遵循上級所指派的工作Perform other job-related duties as assigned

Only shortlisted candidates will be notified.

Only candidates can apply for this job.
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Company Information
  • Total Jobs 23 Jobs
  • Slogan Connecting Opportunities
  • Location Singapore
  • Full Address Singapore 569880
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