Food and Beverage Supervisor 95 views3 applications

Job Summary

Ensures the success of the outlet by effective leadership, consistency, and commitment, always keeping in mind the interests of the stakeholder and colleagues, while providing optimum service and maximizing financial results in the department.

Job Requirements

Education

  • College Graduate
  • Bachelor’s degree in Hotel, Restaurant Management (preferred, not required)
  • Bachelor’s degree in BS Tourism (preferred, not required)

 Work experience

  • At least 2 years experience as Supervisor, supervise or similar position in a five-star establishment
  • At least 4 years’ experience in F&B in a five-star establishment

 Relevant skills

  • English communication skills (written/verbal)
  • Detail oriented, excellent organization and communication skills
  • Working knowledge of Microsoft Office, Micros, Avero and Netview point
  • Knowledge in F & B operations
  •  in F & B Policies and Procedures

  • in Safety and Sanitation

  • Inventory Procedures

  • Purchasing Procedures

  • Food and Beverage Principles

  • Performance Management

  • Recruitment and Selection

  • Employee Relations and Discipline

  • Cost Control Measures

  • Service and Product Knowledge

  • Budget Process, Financial Statements, and Accounting

  • Have a well-groomed, professional appearance.

Job Description

General Administration

Receive and store stocks

  • Take delivery of stocks.
  • Inventories and store stocks according to enterprise rotating stock cycle.
  • Maintain stock in accordance with company regulations.

Control and order stocks

  • Determine and maintain stock level and records
  • Organize and administer stock take
  • Identify stock loses
  • Process stock order
  • Follow-up orders
  • Prepares the requisition for all necessary food and beverage items (e.g. coffee, milk) and general operating equipment

Monitor work operations

  • Plan and organize workflows. Serves as a role model for employees through teamwork support, attention to
  • detail, quality control and interactions with guests and team member to foster and promote a cooperative
  • and harmonious working environment
  • Monitor and improve workflow operations
  • Maintain workplace records
  • Solve problems and make decisions
  • Ensures the consistent implementation of standards for maximum guest satisfaction in In-Room Dining
  • Knows and observes the outlet’s flow of service considering the Operations Manual, and supervises the service of staff on a daily basis
  • Maintains a high profile during operations to ensure that standards of quality and service are consistently maintained, and recommends areas for improvement
  • Ensures that all orders are served with the correct condiments and there are no items missing
  • Follows up on service and ensures that guests are accorded proper attention
  • Handles the control and protection of all linen, cleaning supplies and operating equipment, ensuring that these are properly stored and handled in order to minimize losses/breakages
  • Takes responsibility for all monthly inventories
  • Report maintenance problems

Deal with conflict situations

  • Identify conflict situations
  • Resolve conflict situations
  • Respond to guest complaints

Financial Administration

Administer Billing and Settlement Plan

  • Report on sales
  • Complete billing and settlement
  • Collect payment

Training and Human Resources Development

Deliver Training Sessions

  • Prepare training participants
  • Present training sessions
  • Facilitate individual and group training
  • Provide opportunities for practice and feedback
  • Review delivery of training sessions
  • Conducts training sessions with all staff based on the Operations Manual
  • Assists in the systematic training of all staff to ensure their effectiveness on the job

Roster Staff

  • Develop and implement staff rosters
  • Maintain staff records

Monitor Staff Performance

  • Provide performance feedback
  • Recognize and resolve performance problems
  • Implement a performance appraisal system
  • Participates in the on-going coaching of F&B team members to ensure optimal effectiveness
  • Abides by the rules and regulations as laid down in the Employees’ Code of Discipline, and assists the Restaurant Manager and Assistant Restaurant Manager in reinforcing these guidelines
  • Checks on all staff, inspect their uniforms, ensures proper grooming standards, and assigns meal breaks.

Food and Beverage Service

Provide Food and Beverage Service

  • Prepare area for service
  • Take and process orders
  • Server and clear food and drinks
  • Close down the pantry area
  • Assists guests in choosing their beverage or menu item
  • Takes food and beverage orders as per policy, should the need arise
  • Provide table service of alcoholic beverages
  • Advise customers on alcoholic beverages
  • Serve alcoholic beverages
  • Assigns guest orders to respective servers, informing them of special requests and instructions
  • Ensures Food Safe practices are being followed at all times and the Food Safety plan and Quality Standards are up to date and adhered to.
  • Ensures overall cleanliness of food facilities is of a high standard
  • Ensures safety is a priority for every guest and every team member. Instructs team members to report any unsafe conditions to a Supervisor or Manager. Set the example.
  • Ensures restaurant presentation is maintained at a high level of quality.

Provide Responsible Service of Alcohol

  • Identify customers to whom service may be refused
  • Prepare and serve alcoholic beverages
  • Assist customers to drink within appropriate limits
  • Assist alcohol affected customers

Only shortlisted candidates will be notified.

Only candidates can apply for this job.
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Company Information
  • Total Jobs 23 Jobs
  • Slogan Connecting Opportunities
  • Location Singapore
  • Full Address Singapore 569880
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