- Education and Work Experience: Associate’s degree or equivalent in Computer Science or more than three (3) years experience in hotline/service desk or customer service.
- Certification: Microsoft Certified Professional (MCP) certification is preferred.
- Able to communicate effectively in English(Written/Spoken).
- Answer all calls assigned to the duty position in a prompt and courteous manner and attempt to diagnose and resolve problem immediately.
- Escalate problem cases that could not be resolved at call time to other supporting teams in Business solutions, Technical and Support Services.
Only shortlisted candidates will be notified.